Useful information
Arrival
To ensure your journey is as easy and carefree as possible, we’ve put together all the important information for you.
You’ll find directions here.
Check-in and check-out
Your room will be available for you from 3 p.m. on your day of arrival. We kindly ask that you vacate your room by 11 a.m. on your day of departure. Early check-in or late check-out are available upon request and for a fee.
Pets
You are welcome to bring your four-legged companion with you on holiday. We charge €35.00 per animal and night (without food). Please note that dogs are not allowed in the restaurant.
Tourist tax
Tourist tax is charged in all municipalities in South Tyrol. This is charged separately and amounts to € 3.50 per night and person (from 14 years old).
Smoking
In Italy, smoking is prohibited in public spaces, which also applies to our rooms and suites. However, you are welcome to smoke in our cosy Cigar Lounge or on the balconies.
Cancellation policy
- Up to 30 days before arrival, cancellation is free of charge. Your deposit will be refunded minus a processing fee of €30.00.
- Between 29 and 15 days before arrival, we charge 20% of the booked stay.
- Between 14 and 3 days before arrival, we charge 50% of the booked stay.
- From 2 days before arrival or in the case of no-show or early departure, we regret that we have to charge the full rate for your booked stay.
To avoid having to pay unpleasant fees, we recommend taking out travel cancellation insurance.
Payment methods
We accept the following payment methods: cash, credit card, cheque, bank transfer.
